M2M communications opens the doors to a whole range of new and innovative products and services, customer retention strategies and cost cutting opportunities.


Billions of consumers and business users have embraced smartphones, apps and mobile broadband.

M2M communications takes mobility one stage further: by wirelessly connecting cars, watches, body scales, elevators, trucks and coffee machines, M2M enables these devices to access the Internet or automate data collection, no matter where they are located and without human intervention. By embedding connectivity in everyday items, it opens the door to new business strategies. Global enterprises have an opportunity to improve their business processes and operations; take the relationship with customers to a higher level while reaching out to new customers they couldn’t serve before. Global enterprises have unprecedented opportunities to drive entirely new revenues from the M2M explosion. The GSM Association estimates that by 2020, M2M could account for almost 1 billion mobile connections, or 10% of all mobile connections.



Motivated by a need to provide emergency call in markets like the USA and Europe, auto manufacturers are installing connectivity solutions in many of their models. In addition to emergency calling (e-Call), the connected car can also relay telemetry data to the manufacturer either as a value-added service or complementary service for premium models (b-Call). The telemetry data is used to support predictive maintenance, whereby a service can be scheduled if a part is likely to fail. In addition, global enterprises are installing in-car systems with applications for offboard navigation, security and entertainment (c-Call). These rich data applications depend on mobile broadband connections – 3G or 4G – that is typical in fleet tracking. Consequently, manufacturers are looking for a connectivity to be on a domestic rather than roaming tariff, and a solution that addresses the ever-increasing customer demands for bandwidth.

Consumer electronics

Wearable devices are one of the hottest segments of consumer electronics. Global sports manufacturers and Kickstarter start-ups alike are tapping into the public interest in health and fitness applications. The first wave of wearables like smart watches and step trackers relayed their data to a companion smartphone. But a second wave of wearables is likely to have an embedded SIM so that they can connect to the internet without needing a relay. Applications that monitor pulse rate, blood pressure and glucose levels and so on, will connect directly to online medical monitoring systems which notify a doctor if they exceed healthy levels. Manufacturers of such devices need a global marketplace, which means they need to install a SIM in the device, seal it, and be sure it can work wherever the device is sold activated and used.


The healthcare sector is under growing pressure due to an increasing elderly population, the difficulty of balancing of budgets, and poorer accessibility to hospitals. All these are risk factors affecting the patient’s wellbeing and safety. By enabling mobile healthcare applications we help to make life more comfortable for patients across the world and at the same time contribute to decreasing costs within the healthcare industry. Together with M2M, healthcare providers’ mobile technology enhances the accessibility of healthcare solutions in a variety of healthcare phases including recreational, pre-care, after-care and elderly care with solutions such as health monitoring, telemedicine and hospital asset management. Wireless monitoring devices enable doctors to follow patients who suffer from chronic diseases or diabetes without the need for a hospital visit. Doctors can track vital parameters like blood pressure or heart rate via data that is collected in real-time in order to adjust treatment.


Industrial automation systems take advantage of remote monitoring and diagnostics for process optimization and operational efficiency. Remote monitoring is used in industrial automation to reduce downtime and increase operational efficiency thanks to its alerting capabilities and automatic data exchange. M2M solutions enable companies to track and control their equipment and plants. These industrial automation systems will bring better control of operations in a cost-effective way.


M2M enables a wide range of solutions from fleet management to logistics and just-in-time services. With an increasing number of motor vehicles on the road, the logistics and fleet management sector enables tracking of vehicles and goods across road, rail, the skies and the seas. Tracking, localization and monitoring allow companies to know where their assets are, when they arrive and what state they are in. Business intelligence systems can feed on this data to optimize routes, cut cost and deliver improved visibility to their customers


If you would like to find out how the GMA could help your business or if you are interested in joining the GMA as an operator or technology partner, please get in touch.

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